Returns / Refund Policy

Canceling an Order:

If you are wishing to cancel an order, please do so within 24 hours as the jewelry is hand assembled per order. 

If you are looking to cancel but assembly has already started (after 24 hours of your order date), please note a 30% restocking fee will be held.

Returns:

If the item is damaged upon receipt, please email info@cvmjewelry.com within 48 hours of receiving the package. Please include the following in your email: 

- Name

- Order #

- Photo of the damaged product(s)

You will receive an email back within 24 hours confirming.

Once the goods are returned, a refund or exchange will be actioned.